A Case Study of a Client
The client who chose to remain anonymous faced a number of challenges:
- Medical benefits inequality
- Absence of the Letter of Guarantee (LOG) for employees
- HR struggling to manage employee’s queries on claims & benefits
My team and I worked to resolve those issues and this is how our client have benefited when working with me
Medical Benefits Improvements
Outpatient
- 10% policy cost reduction
- Upgraded to no copay
- Upgraded to online GP consultations
- Introduced TCM visits
Dental
- 10% policy cost reduction
- Unlimited panel dental
Term Life
- 30% policy cost reduction
Hospital & Surgical
- S$1000 annual limits increase
- Maintained price at S$332 per member for 4 years
- Upgraded from S$280 room & board to 1 bedded government hospital
Self help guide for employees
Table of benefits for employees to view their benefits anytime, anywhere
1 working day response time from David & his team
Personal account with 24/7 access to benefits and claims. Employees can submit and view claim status anytime & anywhere!
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Android and iOS app for employees to view their benefits
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Android and iOS app for employees to submit claims
