A Case Study of Client
The client who chose to remain anonymous faced a number of problems: medical benefits inequality, absence of the Letter of Guarantee (LOG) and HR struggling to manage employee’s queries.
My team and I worked to resolve those issues and this is what the client got during in the first 3 months
Medical Benefits Improvements
Outpatient
- 10% policy cost reduction
- Upgraded to no copay
- Upgraded to online GP consultations
- Introduced TCM visits
Dental
- 10% policy cost reduction
- Unlimited panel dental
Term Life
- 30% policy cost reduction
Hospital & Surgical
- S$1000 annual limits increase
- Maintained price at S$332 per member for 4 years
- Upgraded from S$280 room & board to 1 bedded government hospital
Self help guide
Benefits table
24-hour support
Personal account with 24/7 access to benefits and claims
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Android and iOS app, Benefits screen
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Android and iOS app, Claims screen
