case study

A CASE STUDY OF A CLIENT

The client who chose to remain anonymous faced a number of challenges:

  1. Medical benefits inequality
  2. Absence of the Letter of Guarantee (LOG) for employees
  3. HR struggling to manage employee’s queries on claims & benefits

My team and I worked to resolve those issues and this is how our client have benefited when working with me

MEDICAL BENEFITS IMPROVEMENTS

OUTPATIENT

10% policy cost reduction

Upgraded to no copay

Upgraded to online GP consultations

Introduced TCM visits

DENTAL

10% policy cost reduction

Unlimited panel dental

TERM LIFE

30% policy cost reduction

HOSPITAL & SURGICAL

S$1000 annual limits increase

Maintained price at S$332 per member for 4 years

Upgraded from S$280 room & board to 1 bedded government hospital

SELF HELP GUIDE FOR EMPLOYEES

Private Hospital

  • Fully completed hospital & surgical claim form;
  • Original finalised & itemised tax invoice; Any other pre & post hospitalisation original bills.
  • Original Day surgery authourisation (if applicable);
  • Itemised personal shield insurance settlement letter (if applicable).

Government
Hospital

  • Fully completed hospital & surgical claim form;
  • Original discharge summary/Day surgery authourisation (whichever applicable);
  • Original finalised tax invoice;
  • Any other pre & post hospitalisation original bills.
  • Itemised personal shield insurance settlement letter (if applicable).

Dental Claim

  • Complete dental claim form.
  • Itemised dental receipts.

Email Soft Copies

After you have all the documents in step 1 ready, please email the soft copies to: david@davidho.sg.

Wait For
Reimbursement

If full & complete information is provided, the claims assessment will take about 21 working days to reimburse you accordingly.

Flowchart on how to submit a claim for employees to reduce HR work load

Self-Help Guide
for Employees

private hospital

government/ restructured
hospitals

dental claim

Email Soft Copies

Wait for
Reimbursement

Flowchart on how to submit a claim for employees to reduce HR work load

TABLE OF BENEFITS FOR EMPLOYEES TO VIEW THEIR BENEFITS ANYTIME, ANYWHERE

HOSPITALISATION & SURGICAL

Overall Limit Per Disability$16,500 SGD
Daily room and Board
(Max 120 days including ICU)
Standard 2 Bed
Private
Intensive Care Unit$10,000 SGD
Hospital Miscellaneous Services$5,500 SGD
Surgery$7,500 SGD
In-Hospital Attending Doctor’s Visit
(Max 120 days)
$120 SGD
Emergency Outpatient Treatment
(due to Accident Only)
$1,500 SGD
Miscarriage$1,000 SGD
Funeral Expense$6,000 SGD

A sample page of table of benefits for employees to view their benefits anytime, anywhere

1 WORKING DAY RESPONSE TIME FROM DAVID & HIS TEAM

A screenshot of a gmail message discussing group health insurance and employee benefits in Singapore.

Our team answer employees’ questions on behalf of HR so HR can focus on the more important things

PERSONAL ACCOUNT WITH 24/7 ACCESS TO BENEFITS AND CLAIMS. EMPLOYEES CAN SUBMIT AND VIEW CLAIM STATUS ANYTIME & ANYWHERE!

A man in a vest and tie.

Have questions or want your benefits reviewed?
Get in touch!

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