case study
A CASE STUDY OF A CLIENT
The client who chose to remain anonymous faced a number of challenges:
- Medical benefits inequality
- Absence of the Letter of Guarantee (LOG) for employees
- HR struggling to manage employee’s queries on claims & benefits
My team and I worked to resolve those issues and this is how our client have benefited when working with me
MEDICAL BENEFITS IMPROVEMENTS
OUTPATIENT
10% policy cost reduction
Upgraded to no copay
Upgraded to online GP consultations
Introduced TCM visits
DENTAL
10% policy cost reduction
Unlimited panel dental
TERM LIFE
30% policy cost reduction
HOSPITAL & SURGICAL
S$1000 annual limits increase
Maintained price at S$332 per member for 4 years
Upgraded from S$280 room & board to 1 bedded government hospital
SELF HELP GUIDE FOR EMPLOYEES
Private Hospital
- Fully completed hospital & surgical claim form;
- Original finalised & itemised tax invoice; Any other pre & post hospitalisation original bills.
- Original Day surgery authourisation (if applicable);
- Itemised personal shield insurance settlement letter (if applicable).
Government
Hospital
- Fully completed hospital & surgical claim form;
- Original discharge summary/Day surgery authourisation (whichever applicable);
- Original finalised tax invoice;
- Any other pre & post hospitalisation original bills.
- Itemised personal shield insurance settlement letter (if applicable).
Dental Claim
- Complete dental claim form.
- Itemised dental receipts.
Email Soft Copies
After you have all the documents in step 1 ready, please email the soft copies to: david@davidho.sg.
Wait For
Reimbursement
If full & complete information is provided, the claims assessment will take about 21 working days to reimburse you accordingly.
Flowchart on how to submit a claim for employees to reduce HR work load
Self-Help Guide
for Employees
private hospital
government/ restructured
hospitals
dental claim
Email Soft Copies
Wait for
Reimbursement
Flowchart on how to submit a claim for employees to reduce HR work load
TABLE OF BENEFITS FOR EMPLOYEES TO VIEW THEIR BENEFITS ANYTIME, ANYWHERE
HOSPITALISATION & SURGICAL
| Overall Limit Per Disability | $16,500 SGD |
| Daily room and Board (Max 120 days including ICU) | Standard 2 Bed Private |
| Intensive Care Unit | $10,000 SGD |
| Hospital Miscellaneous Services | $5,500 SGD |
| Surgery | $7,500 SGD |
| In-Hospital Attending Doctor’s Visit (Max 120 days) | $120 SGD |
| Emergency Outpatient Treatment (due to Accident Only) | $1,500 SGD |
| Miscarriage | $1,000 SGD |
| Funeral Expense | $6,000 SGD |
A sample page of table of benefits for employees to view their benefits anytime, anywhere
1 WORKING DAY RESPONSE TIME FROM DAVID & HIS TEAM
Our team answer employees’ questions on behalf of HR so HR can focus on the more important things
PERSONAL ACCOUNT WITH 24/7 ACCESS TO BENEFITS AND CLAIMS. EMPLOYEES CAN SUBMIT AND VIEW CLAIM STATUS ANYTIME & ANYWHERE!
