A Case Study of a Client

A confidential client faced key challenges including unequal medical benefits, lack of a Letter of Guarantee (LOG) for employees, and an overwhelmed HR team struggling to manage claims and benefits inquiries.

Clients

Confidential Singapore-Based Company
Date
June

Here’s how we helped

Medical Benefits Improvements

Outpatient

  • 10% policy cost reduction
  • Upgraded to no copay
  • Upgraded to online GP consultations
  • Introduced TCM visits

Hospital & Surgical

  • S$1,000 annual limits increase
  • Maintained price at S$332 per member for 4 years
  • Upgraded from S$280 room & board to 1-bedded government hospital

Dental

  • 10% policy cost reduction
  •  Unlimited panel dental

Term Life

 30% policy cost reduction

Self Help Guide for Employees

Private Hospital

  1.  Completed hospital & surgical claim form
  2.  Original finalised & itemised tax invoice
  3. Any other pre & post hospitalisation original bills
  4. Day surgery authorisation (if applicable)
  5. Personal shield insurance settlement letter (if applicable)

Government Hospital

  1. Completed hospital & surgical claim form
  2. Discharge summary / Day surgery authorisation (whichever applicable)
  3.  Finalised tax invoice
  4. Any other pre & post hospitalisation original bills
  5. Personal shield insurance settlement letter (if applicable)

Email Soft Copies

  1. S$1,000 annual limits increase
  2. Maintained price at S$332 per member for 4 years
  3. Upgraded from S$280 room & board to 1-bedded government hospital

Dental Claim

  1. Completed dental claim form
  2.  Itemised dental receipts

Wait For Reimbursement

If full and complete information is provided, claims assessment will take about 21 working days.

Claim Submission Flowchart

To reduce HR workload, we created a visual flowchart to guide employees step-by-step in submitting claims.

Table of Benefits for Employees

BenefitCoverage
Overall Limit Per Disability$16,500 SGD
Daily Room and Board (Max 120 days incl. ICU)Standard 2 Bed (Private)
Intensive Care Unit$10,000 SGD
Hospital Miscellaneous Services$5,500 SGD
Surgery$7,500 SGD
In-Hospital Doctor’s Visit (Max 120 days)$120 SGD
Emergency Outpatient (Accident Only)$1,500 SGD
Miscarriage$1,000 SGD
Funeral Expense$6,000 SGD

One Working Day Response Time

We directly assist employees with benefit and claim questions, allowing HR to focus on strategic priorities.

Personal Account with
24/7 Access

Employees can submit claims, check status, and view benefits anytime via secure online access.

We helped our client upgrade employee medical benefits, streamline claims with clear guides, and reduce policy costs—delivering better protection, financial savings, and peace of mind for both HR and staff.

Certified Care

Enhanced medical, dental, and life coverage with cost reductions.

Smart Insurance Policy

Simplified claims process with guides, flowcharts, and faster support.

Protect Your Life

Comprehensive benefits, accessible anytime, ensuring financial security and peace of mind.

Insurance
82%
Success rates
93%

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